The Cleaning Company received a 93% customer satifaction rating from Diamond certified.
The following are verbatim customer responses from reserch that American Ratings Coporation conducted between January 2011 and February 2011. Customer last names have been initialized for privacy.
“They service my bar weekly. They’re very trustworthy and very thorough. When we had our initial meeting, I set up specifically what I wanted done and they followed it week after week. Also, any time there is a problem, it gets handled immediately.”
–S. F. U.
“They respond quickly to fix any problems and they provide a great service.”–B. R.
“I liked that they came in for a consultation first and looked at the job and what it would require. I also appreciated that the owner followed up a lot to be sure we were satisfied. They came in to work after hours and we felt comfortable with them. They didn’t need a lot of oversight. We felt comfortable with them.”–C. A.
“Customer service, quick reaction to customer issues, and they meet the customer’s needs. I think they do a fantastic job.”–Z. B.
“Very responsive and fairly priced”
–L. B. E. R.
“They’ve been sending us very good quality people. They are responsive, and they put a lot of checks in the system to make sure things get done the way they should be done.”
“They’re very responsive to any issues we may have and very customer service oriented. They do an above average job. They also follow up well to make sure their people are doing the right job. They’re very professional. They have a certain dress code which is very professional looking. ”
“They’re very responsive and they have an interactive website where you can post questions and issues. We get quick responses.”–A. H. A.
“They’re very thorough.”–C. V.
“Give them an “11″. Compared to what we were getting before they came, it’s night and day. The place used to look so dingy, but now it almost looks like we’ve had a renovation. They stay on top of everything. They’re very responsive, and they encourage feedback. When I ask them for services outside of their contract terms, they do them happily. They do a great job.” –R. W.
“The best thing about them is that they are responsive. They’ve been really good about responding to my issues. They have good communication. ”
“They’re very willing to talk and work with us. They’re very accommodating. Any time something isn’t quite right, they correct it right away.”
–S. S. D. D. S.
–T. B. P. C.
“They’re very attentive and they follow up. They’re friendly, accommodating, professional, and they seem to be quite thorough.”
“They have good customer service, great follow-through, and they’re always on time. The salon is clean. ”
“The restaurant gets cleaned and there is immediate support when we call. When there’s a problem, we call them and they handle it.”
“We’ve been very pleased. For me, they’re very prompt, and they come right out when I want someone to look at what I want cleaned. They came on time and did a great job.”
–B. J. C.
“They introduce themselves and they do their thing. They say goodbye when they leave. They’re self sufficient and the quality of the cleaning is excellent.”
–B. I. L. L.
“We use them every day. They’re very detailed, reliable, and they keep the place sparkling.”
–S. H. H. I. C.
“I like their customer service, quick reaction to customer issues, and they meet the customer’s needs. I think they do a fantastic job.”
–H. V. C.
“We’ve had a long experience with people and companies that don’t do well in this business, so it’s great to have people who are reliable and professional. Their whole company structure is based on, “We care, and if there’s a problem, we want to know about it.” ”
“They’re very thorough and reliable. I’m really happy with them. What they do is perfect for me.”
–E. P. A.
“They’re amazing. They do everything we ask of them. They’re very nice and very helpful. We’ve been completely satisfied. We have zero complaints. Every day we come in, it’s like “Spic and Span”. ”
–E. P. S. R.
“They’re thorough. I’ve used many different other cleaning services over 37 years that tell you they’re going to do all kinds of things for you, but they don’t. These people follow through and do what they say they’re going to do.”
“They’re very reliable and thorough. We had a couple of requests and they followed through on them. They’re flexible. I like that they use “green” products.”
–S. O. L. U. M.
“They listen to our needs and they do what we ask them to do.”
“We use them all the time. We made a plan of what we need, and so far they have been able to meet that plan. They’ve been very flexible. I spoke with the owner originally. He knows how to make things work. Whatever we ask for, they do it, no problem and no questions asked. Everything works really well. They always send us good people who are dependable. If there’s ever the slightest issue, they’re right on it and they take care of it right away. One time they sent someone to us who wasn’t up to par, but they didn’t charge us and changed the crew. They’ve been a delight to work with.”
–B. C. C
“They’re here when they’re supposed to be and they don’t bother us. They just clean. They come after hours, which is good for us, so they aren’t in our way. They do little extra things for us that we don’t even ask them to do. When I come in the morning, everything is as clean as a whistle.”